These are the rules for using Avísame. They are an agreement between you and Avisame LLC, a Kentucky limited liability company, which this page calls "we" and "us".
We have tried to write them the way we write the app: short sentences, no traps, and the uncomfortable parts said out loud instead of buried in a long paragraph. Using Avísame means you accept them.
The short version
Avísame is not an emergency service. In an emergency, call 911 or your local emergency number.
Avísame is not a lawyer and nothing in it is legal advice.
Only add someone who agreed to be added, and only share about yourself what you want shared.
Using Avísame to keep track of an adult who did not agree to it is forbidden, and we will close the account.
We run the plan you set. We cannot promise that every message arrives, because phones, carriers and notification services are not ours.
A position on the map can be wrong by hundreds of meters, or minutes old. Do not rely on it alone to find someone.
Text messages are not available yet. Someone with only a phone number and no app is not alerted until they install Avísame or you add their email.
You can cancel or delete your account at any time, from inside the app.
What Avísame is
Avísame is a tool for a family to prepare and to stay in touch. You decide when you want to be asked if you are all right, who hears about it if you do not answer, what each of those people is told, and what they can open if something serious happens. The app then does what you set up, on time, and keeps a record of it.
What Avísame is not
Avísame does not call for help on your behalf. It tells the people you chose. If you need police, an ambulance or a fire crew, call 911 or your local emergency number.
Not an emergency or monitoring service. No one at Avísame is watching your family, and nothing here dispatches anybody.
Not a security or alarm company, and not a replacement for one.
Not a lawyer, a law firm, or an immigration adviser. The app can hold what you prepared and can point you at a public resource, and that is not legal advice. Talk to a licensed attorney about your own case.
Not a medical device, and not for monitoring anyone’s health.
Not a guarantee. A check-in nobody answered means that nobody answered it. This app will never tell your family that you were detained, or that you are missing, because software cannot know that. A statement like that is recorded only by a person, who signs a name to it.
An arrival is where the phone got to. When Avísame says "María arrived at Home", it means María’s phone reached that place. It does not confirm who was carrying it, and a phone that is off, has no signal or has location turned off may report late or not at all.
Who can use it
You need to be at least 13 to hold an account, and the app asks you to confirm it. If you are between 13 and 18, a parent or legal guardian has to agree to these terms with you, and they are responsible along with you for the account.
A parent or legal guardian may also add a child to a family group without giving that child an account, and in doing so takes responsibility for what is shared about that child. If you are using Avísame for somebody you care for, you are responsible for having the right to do that.
Your account
Keep your password to yourself. What happens under your account is treated as done by you.
The recovery code the app shows you once is the only way back into your Emergency Plan if you lose your phone. We do not have a copy. Write it down.
Keep your email address current, because that is where account email and a password reset go.
Tell us quickly if you think someone else has got into your account.
The people you add
When you add a person to your Circle, you type their name and their phone number or email address so an invitation can reach them. You are the one with the relationship, so you are the one making a promise here.
You confirm you have that person’s permission to give us their contact details and to send them an invitation.
If they ask you to stop, remove them. If they ask us, we will remove them and we will not ask you first.
The words in a message sent in your name are yours. Do not use them to insult, threaten or mislead anybody.
Each person controls their own sharing
Avísame is built so that nobody can be watched without agreeing to it. Using it to monitor an adult who has not agreed is a serious breach of these terms, and the account goes.
In practice: you choose what is disclosed about you, every contact answers an invitation for themselves, a person added in a lawyer role is told nothing about your location until you turn that on, and anyone can lower what they share or leave at any time without needing permission. Do not pressure someone to open those settings, and do not set up Avísame on another adult’s phone for them to find later. If you are afraid of someone and you think they have done this to you, write to us and we will help you get out of their Circle.
What you may not do
Use Avísame to stalk, harass, threaten, or control another person.
Post or send anything abusive, hateful, sexual, or threatening. Avísame has no tolerance for objectionable content or abusive users: anyone can report a message or block a person from the chat, we review every report within 24 hours, and we remove the content and close the account of whoever posted it when it breaks these rules.
Pretend to be someone else, or set up a Circle about a person who does not know.
Break into any part of the service, probe it for weaknesses without our written permission, or try to read another family’s data. If you find a flaw, tell us and we will thank you.
Copy, resell, rent, or rebuild the service, or scrape it.
Use it in a way that breaks the law where you are, including sending messages to people who did not agree to receive them.
Overload it on purpose, or run anything automated against it that we did not agree to.
What we promise about the alerts
We will run the plan you set, in the order you set it, at the times you set, and we will record what happened. That is the promise, and we take it seriously.
What we cannot promise is delivery, because the last part of the journey is not ours. A notification can be late or lost because a phone is off, out of signal, out of battery, in Do Not Disturb, or because Apple’s or Google’s notification service is having a bad day, or because an email provider held a message back. Quiet hours a contact set for themselves will also hold a routine report back on purpose. Please do not build a plan that only works if every message arrives on the first try. The app shows you what was delivered so you can see the truth rather than assume it.
Your content stays yours
What you write and set up in Avísame belongs to you. You give us only the permission we need to run the service for you and your Circle: to store it, to show it to the people you allowed, and to send what you asked to be sent. That permission ends when you delete it, except where a copy sits in a backup for a short while on its way out.
We do not use what you write, record or share here to train machine learning models, and we do not hand it to anyone who would.
Money
Avísame has a free tier that is genuinely usable, and a paid plan that adds more.
The paid plan has a 14 day trial you can start once. Starting it asks for a card. Unless you cancel before the trial ends, the plan starts and your card is charged each month until you cancel. We email you before the trial ends, and you can cancel online at any time.
The paid plan is billed monthly, and the price depends on how many people are in your Circle, so the app shows you the price for your own family before you agree to it.
Prices are in US dollars and do not include tax, which is added where it applies.
You can cancel at any time. The plan runs to the end of the month you already paid for and does not renew.
We do not refund part of a month, except where the law where you live says we must, and except when we got something wrong. Ask us and we will be reasonable.
If we raise the price, we will tell you at least 30 days before it affects you, and you can cancel instead.
If you subscribed through Apple or Google rather than through us, their rules for billing, cancellation and refunds apply to that purchase, and you manage it in their account settings.
If a payment fails, the paid features pause. Nothing you created is deleted for not paying.
A gift or a code bought for someone never expires and has no cash value. It can only be cancelled if the payment for it was refunded or was fraudulent. "Lifetime" means for as long as Avísame runs the service.
Gifts and plans are bought on getavisame.com. Inside the iPhone and Android apps, nothing is sold.
Changes to the service
Avísame will keep changing, and most changes are improvements. If we remove something you were relying on, or change these terms in a way that matters, we will tell you in the app first. We will not quietly take away a safety feature you set up and leave the setting looking as though it still works.
Ending it
You can delete your account whenever you want, from inside the app, and we explain exactly what that removes on our account deletion page. You do not have to tell us why.
We can suspend or close an account that is being used to stalk or harass someone, that is breaking the law, that is attacking the service, or that is pretending to be somebody else. Where we can, we will warn you first and give you the chance to put it right. Where someone’s safety is at stake, we will act first.
No warranty
Avísame is provided as it is. We do not warrant that it will be uninterrupted, error free, or available at any particular moment, and we disclaim the implied warranties of merchantability, fitness for a particular purpose, and non infringement, to the extent the law lets us. Where the law where you live gives you a warranty that cannot be waived, that warranty still stands and nothing here takes it away.
The limit on what we owe
This is the part that exists because we cannot carry the weight of an outcome we do not control, and it is the reason the sections above say so plainly rather than selling you a guarantee.
We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or loss of goodwill.
We are not liable for harm caused by a notification that was late or never arrived, where the cause was a phone, a network, a carrier, an email provider, or Apple’s or Google’s notification service.
For everything else, our total liability is limited to the greater of what you paid us in the 12 months before the claim, or 100 US dollars.
Any claim has to be brought within one year of when you first knew about it.
None of this limits liability for our own fraud, gross negligence or willful misconduct, or anything else to the extent the law where you live does not allow it to be limited.
If you cause the problem
If someone brings a claim against us because of how you used Avísame, for example because you added a person who never agreed to be contacted, or used it to monitor somebody, you will cover our reasonable costs of dealing with it. We will tell you about the claim and let you take part in the defence.
Disagreements
Write to us first. Most things are a misunderstanding, and we would rather spend a week fixing it than a year arguing. Give us 30 days from the day you write to put it right.
If that fails, these terms are governed by the law of the Commonwealth of Kentucky, in the United States, without regard to its conflict of laws rules, and any dispute goes to the state or federal courts sitting in Kentucky, where Avisame LLC is registered. Both of us keep the right to bring a small claim where small claims court is available, and nothing here moves you out of a protection your own country’s consumer law gives you.
Start with an email
support@getavisame.com
The small print
These terms and the privacy page are the whole agreement between us about Avísame.
If one part of this is unenforceable, the rest still stands.
If we do not enforce something straight away, we have not given it up.
You cannot transfer your account to someone else. We can transfer these terms if the business is sold, and we will tell you if that happens.
We send notices to the email address on your account, and you send them to the address below.
This English version is the one that governs. Any translation is there to help you read it.