You can delete your Avísame account yourself, from inside the app, in under a minute. You can also ask us to do it for you without opening the app. Both routes are below.
Deleting is permanent. We do not keep a hidden copy of your account to tempt you back.
First, if you are on a paid plan
Cancel the plan before you delete the account, in the app under More, then Plans and billing. Deleting the account does not cancel the paid plan on its own, and we do not want a card charged for a service that is gone. If you would rather we handled both, email us from the address on the account and we will cancel the plan and delete the account together.
If you are on the free plan, there is nothing to cancel. If you started a free trial or bought Plus or Duo on an iPhone, cancel it in your iPhone Settings first: tap your name, then Subscriptions. Deleting the account does not stop an App Store subscription.
Delete it yourself, in the app
Open Avísame and tap your photo, at the top of Home.
Scroll to the bottom of your profile.
Tap Delete my account.
Type the word it asks for and enter your password. This is the only confirmation, and it is there so that nobody can do this by handing your unlocked phone to someone else.
It happens immediately. There is no waiting period and no email to confirm.
If you want a copy of your own information first, tap Export my data on the same screen before you delete. The export is a text file holding your profile, your Circle with their contact details, your schedule, your places, your document dates, and the titles of your Private Instructions. The sealed contents of those instructions stay sealed, because not even we can open them.
Ask us to delete it
If you cannot get into the app, or you would simply rather not, email us from the address your account uses and say you want the account deleted. We will confirm it is you, delete it, and write back to tell you it is done. We aim to finish within 7 days and it is usually the same day.
Request deletion
support@getavisame.com
If you are writing from a different address because you lost access to the old one, say so and we will work out another way to confirm it is your account. We will not delete an account on the word of someone who cannot show it is theirs, because that is the same door an abuser would use.
What deletion removes
Your account and your sign-in.
Your profile: your name, your phone number, your language, your time zone, and your photo, which is deleted from storage and not merely unlinked.
Every photo you sent in a chat. It is deleted from storage, and nobody can open it from the moment you delete your account.
Your places, your check-ins and routines, your schedule, your document dates, and your Emergency Plan with every sealed section in it.
The push tokens that could reach your phone, so no notification can arrive afterwards.
Anything that was still queued to be sent to you, cancelled before it goes.
Every private link that opened anything on your behalf stops working.
The key material this phone was holding for you, removed from the phone’s own keychain as part of signing out.
A family group you created is deleted with you, and everything inside it.
What stays, and why
One thing survives on purpose, and you should hear it from us rather than find it later. If you were a contact in somebody else’s Circle, what that family already sent inside their own Circle stays in their record. It is their account of what happened, not yours.
Your name does not stay with it. In their history you become "Someone who left", with no name, no phone number, and no email address. Your consent is withdrawn at the same moment, so nothing further is ever sent to you, and the owner of that Circle is told you have gone.
Separately, Stripe keeps its own record of payments for as long as tax and accounting law requires. That is a legal obligation on them and on us, and it is not something we can shorten. It holds the payment, not your family.
If you only want out of one family group and not out of Avísame, you do not need this page. Ask the person who runs that Circle to remove you, or lower what you share to nothing, and keep your account.
Questions
Avísame is the app this page belongs to, on iPhone and Android, published by Avisame LLC. If anything here is unclear, or a deletion did not work the way this page describes, tell us and we will fix it.